FAQ

To ensure the best experience possible, we have answered a few Frequently Asked Questions.

Where should I stay?

If lodging is needed in Tampa, we recommend the Renaissance Tampa International Plaza Hotel. For booking support, please contact Donna Watson at dwatson@buccaneers.nfl.com or 813-554-1307.

What is the attire?

Smart Casual (Feel free to wear your favorite Buccaneers gear).

What time should I arrive?

We recommend arriving 2 hours prior to kick-off; check in at the Hyundai Club Concierge desk with Kimberly and Monica where you will receive your game Pregame Field credential.  This will give you time to visit the Team Store, locate the Owners Suite, visit with friends before heading down to the field for the Pregame field experience which begins 90 minutes prior to kickoff.  Look for the official NFL Clocks around the stadium to assist in managing your day.

  • Parking Lots open 3.5 hours prior to kick-off
  • Hyundai Club gates open 2.5 hours prior to kick-off
  • Owners Suite access begins 90 minutes prior to game
  • Pre-Game Field access begins 90 minutes prior to kick-off
  • Pre-Game Field access ends 20 minutes prior to kick-off
How do I access my mobile tickets?

All tickets and parking passes are mobile and available with your Ticketmaster account in the Buccaneers App.  If you don't have a Ticketmaster account, you will be prompted to create one in the App. Be sure to view your ticket in advance and add to your mobile device wallet to expedite your entry.  All guests require a ticket.

Step 1: Download the official Buccaneers App for free from the App Store or Google Play Store on your mobile device. Open the app, then select TICKETS on the bottom navigation bar.

Step 2: Select MY TICKETS button. Log in using the email address and password associated with your Ticketmaster Account. If you don't have a Ticketmaster account, you will be prompted to create one.

Step 3: To have your tickets scanned, select the appropriate game and then click View Barcode. For easy gameday access, add to your device's wallet.

Step 4: Barcodes will be live 48 hours prior to kickoff. You will see a blue line moving back and forth on the barcode. This indicates you have a "live" ticket. Screenshots will not be valid for entry. Swipe to have each ticket on your account scanned.

For more information or to access the Bucs app, click here.  

Still have questions?  Click here for the mobile assistant.

What are the Stadium Policies?

Click here to access all Stadium Policies.

Where is the game located?

The game will be held at Raymond James Stadium.

Where is parking for the Owners Guests?

A mobile parking pass will be provided and can be accessed with your mobile tickets.

Your parking will be in LOT D.  Click here for the map.

Once I park, where should I go?

Enter Raymond James Stadium through the Hyundai Club Entrance and check in at the Concierge Desk located on the first-floor lobby of the Hyundai Club, with Kimberly and Monica and they will direct you to the owner suite, as well give you directions for entering the field.

What is the Bag Policy?

A no bag policy is in effect for all events at Raymond James Stadium. Bags larger than 4.5" x 6.5" will not be allowed. 

Who do I contact if I have other questions?

Please contact Donna Watson anytime at 813-554-1307 or on cell at 808-220-2355.